Exchange & Return

Return and Replacement Policy

  1. Return and replacement is allowable within a period of 7 days from the date when the order is received for regular–priced items.

  2. Return of unit due to change of mind is not allowed. Only defective goods can be returned or exchanged.
  3. If the item is defective, kindly send us an email at and a Customer Service Representative will get in touch with you to investigate and provide you with instructions on the matter.
  4. Please note that the item must be in its original delivery condition and sent back to us with prepaid shipping charges and insured for the full purchase. Shipping and handling charges are non-refundable. Aurabeat Philippines may charge administrative and handling charges depending on the circumstances of the return.